Introduction
DELA Inc. (“DELA” or “we”) is committed to protecting and respecting your privacy. We want you to tell you how use and protect your personal data. This is includes informing you of your rights regarding your personal data that we hold.
This Privacy Notice also sets out how we may use, process and store your personal data. This Privacy Notice applies to personal data you provide when using our website (https://dela.global/) and offering product service to us directly or through our distributors.

Who is DELA?
DELA Inc. (Formerly Melco Syncrets Inc.)
Kandakobayashi Bldg 2F, 6-11-11, Sotokanda, Chiyoda-ku, Tokyo, Japan

How we collect information and what information do we collect?
We may collect information that you provide to us directly and through from our distributors who provides the products support on behalf of DELA, whether by means of a form on our website, by email, in a letter, or otherwise, such as your name, resident country/area, address, postal code, telephone/fax number, email address, company name, and department/position and your product information if needed.
When you visit our website, we may automatically collect, store, and use technical information about your equipment and your interaction with the website, including your location data, cookies, and your IP address. Please see our Cookie Notice for more information about our use of cookies and how to disable them.

How do we use personal data?
If the data protection laws applicable to the relationship between you and us require a legal basis for processing your personal data, we will process your personal data based on one or more of the following legal bases:
Legal bases
    (a)   Vital Interest: This is where we need to prevent or suppress a danger to a person’s life, body, or health.
    (b)   Contract: This is where we need to process your personal data to perform contracts we enter into with you.
    (c)   Legitimate Interests: This is where the processing of your personal data is necessary for legitimate interests pursued by us
           or a third party and your interests and fundamental rights do not override those interests.
    (d)   Consent: This is where you have given consent for us to process your personal data.
    (e)   Legal Obligation: This is where the processing of your personal data is required by laws to which we are subject.

Purpose
We use the personal data that we hold about you for the following purposes. We will use your personal data only to the extent that it is necessary to do so to fulfil the purposes described below:
    (a)     To respond to inquiries; 
    (b)     To provide products support such as after-sales service and explanation of product use in accordance with your request and
    (c)     To perform statistical analysis on how the website is used to provide better services.

When do we share personal data?
DELA do not sell, rent, trade, or otherwise share personal data collected through our website, except as described below:

• The distributor we assign to distribute our products in your country. In order to provide product support effectively, the distributor provides you with product support on our behalf.
• The company you gave consent to share your personal data.
• We may disclose personal data or any information collected through the Site if we are required to do so by law or pursuant to legal process.

Automated Information Collection
We do not conduct any solely data-based, automated decision-making that produces any legal or similar material effect on you.

Where do we store and process personal data?
Your information may be transferred to, and stored by, a third party outside your country of residence. Where we transfer your personal data to a third party outside your country of residence, we will ensure that: 
    (a)     The recipient destination has guaranteed that it will ensure an adequate level of protection in relation to the rights
              and freedoms that data subjects possess in respect of their personal data in your country of residence;
    (b)    The recipient enters into a data transfer agreement with us as required by the data protection laws of your country of residence; or
    (c)     We have taken any other measures required by the data protection laws of your country of residence.

How do we secure personal data?
DELA is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of personal data, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we keep your personal data for?
DELA will keep your personal data for as long as you require product support. When you require stop product support, DELA will keep your personal data during the statute of limitation, if needed for evidence and the applicable legal retention periods, in particular regarding commercial, compliance and regulatory matters, or any other mandatory retention period (such as legal hold or investigation) . DELA thereafter deletes such information in accordance with applicable laws.

Your rights in relation to personal data
DELA will respect your legal rights to your data. These rights may vary depending on where you are located and which data protection laws apply to the relationship between you and us, but typically will include the following: 
    (a)   Right to access: Right to obtain information regarding the processing of the relevant personal data and to access the relevant personal data that we hold;
    (b)   Right to rectification: Right to request rectification of the relevant personal data if it is inaccurate or incomplete;
    (c)   Right to erasure (forgotten): Right to request erasure of the relevant personal data in certain circumstances;
    (d)   Right to restriction of processing: Right to request that we restrict our processing of the relevant personal data in certain circumstances;
    (e)   Right to object: Right to object to our processing of the relevant personal data;
    (f)    Right to data portability: Right to receive the relevant personal data in a structured, commonly used, and machine-readable format
            and/or to request that we directly transmit such personal data to a recipient where this is technically feasible; and
    (g)   Right to withdraw consent: Right to withdraw your consent to our processing of the relevant personal data at any time
           (For avoidance of doubt, your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent.).
You may exercise any of your rights by contacting us, using the information about us indicated below “How to contact us?” and you also may lodge a complaint with the data protection authority if you believe that any of your rights have been infringed by us.

A special note about children
Children are not eligible to use our website, and we ask that minors (children under the age of 13) not submit any personal data to us. If you are a minor, you can use this website only in conjunction with your parents or guardians.

How to contact us?
If you have any questions regarding this Privacy Policy or the handling of your personal data, please contact us through our contact form.  

EU and UK Representative under GDPR
If you are an EU national or resident in an EU country, and wish to contact our EU Representative:
    Name: DREI H Vertriebs GmbH
    Address: Kedenburgstraße 44 / Haus D, D-22041 Hamburg, Germany
    Email address: info@3-h.de
If you are a UK national or resident in the UK, and wish to contact our UK Representative:
    Name: Audiophile Digital Music Masters Ltd.
    Address: Unit 5, Sandy Farm Business Centre, Sands Road, FARNHAM, Surrey UK, GU10 1PX
    Email address:support@admm.uk.com